Last updated: 3 July 2026

This privacy policy explains how JG Pest Control collects, uses and protects any personal information you give us or that we collect when you use our website, request a quote, contact us, or use our pest control services. Please read it carefully to understand our practices regarding your personal data and how we treat it.

Who we are

JG Pest Control is a trading name of JG Environmental Ltd (registered in England and Wales, company number 07568726), registered office: Andrews House, 61 Wallingford Road, Uxbridge, UB8 2RW. For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), JG Environmental Ltd is the “data controller” responsible for your personal data.

We have appointed a data privacy coordinator who oversees questions about this policy. If you have any questions or wish to exercise your legal rights, please use the contact details in the “How to contact us” section below.

The personal data we collect

Personal data means any information from which you can be identified. We may collect and use the following:

Identity and contact data - your name, postal address, email address and telephone number.
Property and service data - the address where work is needed, the type of pest problem, access details, and the history of services we have carried out for you.
Enquiry data - the information you provide when you complete a quote or contact form, use our web chat, or speak to us by phone.
Payment data - details needed to take payment for services (card payments are processed by our payment provider; we do not store full card details ourselves).
Technical and usage data - your IP address, browser type and version, device and operating system, and how you use our website, collected through cookies and similar technologies.
Marketing and communications data - your preferences for receiving marketing from us.

If you apply to work with us, we also collect recruitment data, which may include information about criminal convictions (DBS checks) and, where relevant to the role, health information. We only use this for recruitment and employment purposes.

We do not knowingly collect data relating to children. Our website and services are intended for adults.

How we collect your data

Directly from you - when you fill in a form, request a callback or quote, use our web chat, call us, email us, or book and receive a service.
Automatically - as you use our website, through cookies and similar technologies (see “Cookies” below).
From third parties - for example analytics and advertising providers, call-tracking providers, and publicly available sources such as Companies House.

How and why we use your data

We only use your personal data when the law allows us to. Most commonly we rely on one of the following lawful bases:

Contract - to provide the pest control services you have requested, arrange appointments, take payment and provide support.
Legitimate interests - to respond to enquiries, run and improve our website and services, keep records, understand how our marketing performs, and protect our business against fraud. We balance our interests against your rights before relying on this basis.
Legal obligation - to comply with our legal, regulatory, tax and accounting duties.
Consent - where required, for example before we send you marketing by email or text, or before non-essential cookies are set. You can withdraw consent at any time.

Who we share your data with

We do not sell your personal data. We share it only where necessary, with providers who are contractually required to protect it and use it only on our instructions. These include:

Our customer and lead management system (PestArc) - to record and manage your enquiry and service history.
Analytics and advertising providers - Google (Google Analytics, Google Ads and Google Tag Manager) and Meta (the Facebook pixel), to measure and improve our website and marketing. These are only active where you have accepted the relevant cookies.
Call-tracking providers (Clixtell and ResponseTap) - to record which marketing led to a phone enquiry and to help us improve our service.
Trustpilot - where you have used our services, so that you may be invited to leave a review.
Our web chat provider - to operate the live chat on our website.
Payment processors - to take payment securely.
Professional advisers and authorities - such as our accountants, insurers, legal advisers, and HMRC or regulators where the law requires.
Business transfers - if our business is sold or reorganised, your data may transfer to the new owner, who must continue to protect it in line with this policy.

International transfers

Some of our providers (for example Google and Meta) may process data on servers outside the UK, including in the United States. Where personal data is transferred outside the UK, we rely on appropriate safeguards recognised under UK data protection law, such as UK adequacy regulations or the International Data Transfer Agreement / Standard Contractual Clauses, so that your data receives an equivalent level of protection.

Cookies

Our website uses cookies and similar technologies to make the site work, to remember your consent choices, and - where you agree - to measure traffic and support our advertising. When you first visit, our consent banner lets you accept or reject non-essential cookies, and you can change your choice at any time. Non-essential analytics and advertising cookies are only set after you accept them. For details see our Cookie Policy.

How long we keep your data

We keep your personal data only for as long as necessary for the purposes we collected it, including to meet any legal, tax, accounting or reporting requirements, and to handle any complaints or potential disputes. When it is no longer needed, we securely delete it or anonymise it. We can provide details of our retention periods on request.

Data security

We use appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure, and we limit access to those who need it. No transmission over the internet can be guaranteed as completely secure, but we use strict procedures to protect the information you provide once we receive it.

Your rights

Under UK data protection law you have the right to:

request access to the personal data we hold about you;
request correction of inaccurate or incomplete data;
request erasure of your data;
object to, or request restriction of, our processing;
request transfer of your data (data portability);
withdraw consent where we rely on it.

You will not usually have to pay a fee. We try to respond to all legitimate requests within one month. We may need to confirm your identity before acting on a request.

Marketing

You can ask us to stop sending you marketing at any time - by using the unsubscribe link in our emails, replying STOP to a text, or contacting us using the details below. Opting out of marketing does not affect communications we need to send you about a service you have booked.

Complaints

If you have a concern about how we handle your data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at www.ico.org.uk.

Changes to this policy

We keep this policy under regular review and may update it from time to time. Any changes will be posted on this page with an updated date. This version was last updated on 3 July 2026.

How to contact us

To exercise your rights, ask a question about this policy, or contact our data privacy coordinator:

By post: Data Privacy Coordinator, JG Environmental Ltd, Andrews House, 61 Wallingford Road, Uxbridge, UB8 2RW
Through our website: contact form
By phone: using the telephone number shown at the top of our website

Privacy Policy