Bookings taken over the phone* or via email are a contract between the customer and the company (JG Environmental Ltd).
*PLEASE NOTE: OUR CALLS ARE RECORDED.
Our standard Terms and Conditions of sale:
For our Privacy Policy: Click here.
Parking & toll charges
PLEASE NOTE: If parking is not provided by the customer, parking costs will be added to the bill. Any toll/ congestion charges will also be added to the bill.
Please note as agreed, any parking costs that JG Pest Control incur as part of the treatment are the customer’s responsibility. No credit/debit card details are kept on file, however, please note that all card payments we take are tokenised. These tokens are used to pay for parking costs throughout the course of a treatment.
Pricing
Average house sizes based on number of bedrooms are used when we quote over the phone or email. JG Pest Control reserve the right the amend quotation based on the size of the property upon inspection or survey or should the customer’s requirements change.
In high levels of infestation where our standard service may not be the most appropriate treatment we will advise and recommend the best service and the cost of doing this. As a customer you are within your right to decline an upgraded service, but you will be charged should you choose to cancel the agreed service arrangement. For further details please refer to the services page at our web site or call the office landline.
Phone calls
Most of our phone calls are recorded for best practice. We reserve the right to use information in these calls to resolve any problems. At the time a booking is made this is a contract between JG Pest Control and the customer. The recording acts as proof of this contract and our terms and conditions are in place at this time.
Access
The customer must give JG Pest Control and their representatives access at the time and date agreed and prepare the property as described when booking the service. If keys are provided, they must open and close all locks without any special efforts or skills. Failure to give us access will result in a cancellation/ reschedule fee of £95 for a 1-man team or £190 for a 2-man team (depending on treatment type) (ex VAT).
JG Pest Control cannot be held responsible for triggering any alarm systems. The customer must provide adequate information on disabling and resetting alarms and locks on the premises.
Customers are required to aid the technician in finding parking if necessary. Permits must be provided to the visiting representative if applicable, all parking costs/ toll charges will be added to the bill and borne by the customer.
Payment
JG Pest Control accept the following types of payment-
1. Credit/ debit card
2. Pay by links – links sent via our office team to customer which allow customers to make and payment online.
3. Invoice- bank transfer/ cheque in the post (ONLY IF PREVIOUSLY AGREED & CONFIRMED WITH OFFICE.)
On successful creation of account with JG Pest Control we offer payment terms of 7 days to commercial customers.
In an effort to protect our staff, JG Pest Control do not accept cash payments unless in extreme circumstances.
Once the treatment has been physically applied to your property, your 14-day cooling off period is automatically waived.
If bookings are not prepaid, then any outstanding balances will need to be paid before our arrival or on completion of the first visit. Failing this, payment will be automatically taken via tokenisation.
Cancellation & Deposit Policy
Deposits are NON-REFUNDABLE.
All cancellations incur a charge of 50% of the treatment price.
Making an appointment over the phone or by email is a binding contract between the customer and JG Pest Control, in order to cancel you must do so by either email or over the phone with more than 24 hours’ notice. Phone calls on the day of the appointment, or emails will not be accepted and cancellation fee of the full amount of the job will apply.
By booking in over the phone or email you are entering a contract with JG Pest Control, and you waive your rights to a 14-day cooling off period if the work is due to be carried out within the next 14 days.
Please note our current minimum call out charge is £150+VAT- if we arrive and you do not require our services, this includes if the problem is not a pest or it has been wrongly identified, this call out charge of £150+VAT or 50% of the treatment (whichever is higher) is payable.
If we arrive and you do not require our services, this includes if the problem is not a pest or it has been wrongly identified, this call out charge is payable.
We understand that at last minute things can change and you may not be able to make the appointment, so we are happy to wave the cancellation charge providing the job is re-booked within 7 days (please note: this does not apply for free of charge follow-up visits. You will be charged cancellation for follow-up visits if we are notified of cancellation later than 24 hours before the booking).
**Heat treatments and other deposit jobs with any remaining fees will be taken after treatment automatically unless agreed otherwise**
These terms and conditions are binding, and JG Pest Control will invoice cancellation fees if necessary. Failure to pay cancellation fees within 7 days will mean the debt will be passed to our debt recovery specialists, in this case, the third-party recovery agents exercise the right to also recover their costs which will increase the charge significantly.
Cancellation fees apply to the following:
- No show by customer at visit date/time of technician.
- Non-compliance with preparation list as supplied by company.
- Customer cancellation.
Making an appointment over the phone or by email is a binding contract between the customer and JG Pest Control, in order to cancel you must do so by either email or over the phone with more than 24 hours’ notice. Last minute phone calls or emails will not be accepted and cancellation fee of the full amount of the job will apply.
Emergency jobs must be pre-paid in full, or part paid if agreed. The full payment acts as a deposit and the full fee is therefore NON-REFUNDABLE in any case. (Note: Unless for unforeseen circumstances we are a fault for not attending in the allocated day).
Claims
Once a treatment has been carried out there are no grounds for a refund. JG Pest Control carry out treatments at the customer request. Treatments cannot be ‘un-done’ without significant cost (often more than the treatment itself).
If a customer has a problem with any of the work JG Pest Control undertake, they are politely asked to voice all concerns in an email to – [email protected].
Our policy is to respond within 7 working days.
If necessary, we will investigate all claims and complaints in order to present the best possible rectification. Any damage caused by us will be paid for ONLY if contractors/ materials are ordered through or accepted by JG Pest Control PRIOR to rectification works.
Anything beyond the above will be done through our insurance, a copy of which can be seen at the bottom of the page.
Treatment
Treatment terms and conditions are provided with the job report (usually emailed). If this is not the case you can request a copy from the office by either calling 0330 053 9001 or email.